Providing the following information when contacting Technical Support will assist us in diagnosing and resolving your issue as efficiently as possible
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Necessary Information
- Product model and serial number
- Site name and installation location
- Description of the issue and when it began
- Any alarm or error messages
- Photos or videos of the installation and the issue
- Recent changes to the system (equipment, wiring, sensors, chemicals, or settings)
- Current operating readings where applicable (e.g. pH, ORP, conductivity, chlorine, flow or pressure)
- Network connection details if remote access is involved
- Your preferred contact details
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Further helpful information
- What the system is doing
- What you expect it to do
- When the problem started
- Whether the issue is constant or intermittent
